In order to ensure the health and safety of agents, many organizations have transitioned employees to work from home. CXone home is now available free for 60 days for new customers and can be up and running in 48 hours with voice and digital channels as well as the complete suite of workforce optimization WFO capabilities to ensure agents are both safe and productive while working from home. Maintaining strong customer relationships is key to business success, especially during times of uncertainty. Contact center agents are on the front lines interacting with customers on a daily basis, getting to know their most pressing needs and solving their core issues. Our partnership with Zendesk ensures that agents have a full view of the customer in an easy-to-use workspace. The pre-built integration deploys in minutes, scales as business needs evolve, boosts agent productivity and improves personalization for superior customer experiences. NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.
App Details
300 NICE support experts in mission-critical 24x7 global hubs have got your back
In order to ensure the health and safety of agents, many organizations have transitioned employees to work from home. Maintaining strong customer relationships is key to business success, especially during times of uncertainty. Contact center agents are on the front lines interacting with customers on a daily basis, getting to know their most pressing needs and solving their core issues. Our partnership with Zendesk ensures that agents have a full view of the customer in an easy-to-use workspace. The pre-built integration deploys in minutes, scales as business needs evolve, boosts agent productivity and improves personalization for superior customer experiences. MarTech Series MTS is a business publication dedicated to helping marketers get more from marketing technology through in-depth journalism, expert author blogs and research reports.
How to Install
Enter Username. Remember Me. The agent is a dynamic interface designed for the streamlined handling of all contact center interactions, regardless of channel. Based on exhaustive research, it is a simpler, more efficient and engaging way for agents to positively interact with customers. Agent :. Streamlines the workflow with intuitive, context-sensitive controls Empowers agents to personalize interactions with customer data and information in seamlessly integrated panels Optimizes collaboration within the contact center and beyond with presence—aware address books Enables agents to pace contact handling according to current conditions by displaying real-time statistics for agents, teams and queues. The dynamic, context-sensitive supervisor interface is purpose-built for the needs of supervisory staff, providing them with single-point access to crucial performance information and the ability to intervene when necessary. Supervisor :.
In order to ensure the health and safety of agents, many organizations have transitioned employees to work from home. CXone home is now available free for 60 days for new customers and can be up and running in 48 hours with voice and digital channels as well as the complete suite of workforce optimization WFO capabilities to ensure agents are both safe and productive while working from home. Benefits of CXone home include:. Maintaining strong customer relationships is key to business success, especially during times of uncertainty. Contact center agents are on the front lines interacting with customers on a daily basis, getting to know their most pressing needs and solving their core issues.
